Updated 2 June 2025

You agree to our Terms of Service and Privacy Policy when engaging with us or our website, participating in, or purchasing any of our services, whether through our website, email, brief form, online, or other channels.

1. Amendments

You agree that we reserve the right to change these terms at any time. At that time, we will publish the updated terms and conditions on our website, raypastoors.au, or via our brief forms. The terms will become effective immediately.

2. Acceptance of the terms of service

All work and engagement is carried out with the understanding that you have read, understood and agree to be bound by these terms. Where a term is considered invalid or unenforceable, all other terms are to be valid and enforceable.

3. Quotes

A customised quote may be provided to suit your circumstances, situation, and budget. The quote is valid for 7 days. It may be subject to change after this date, depending on time availability and other factors. Quotes are estimates only. The estimate is subject to change if the scope of the work entails more work than previously agreed or advised. We will be transparent about when more time is required and the associated costs.

4. Quote/service acceptance

Accepting our quote or prices is granted when you purchase a service from Ray Pastoors. All items and services must be paid in Australian Dollars (AUD). Projects under $ 3,000 will require full payment to commence work. For projects exceeding $ 3,000, a 60% deposit is required to secure the work and necessary resources. The remaining is to be paid upon the completion of the work. The work will not commence until the payment threshold has been met. A project or its items may be paused, withheld or cancelled if payment is not received within the agreed timeframes.

Amounts currently exclude GST as of June 2, 2025, due to the sale of our other business.

5. Changes of work

Any additional changes to the original scope of work may incur an extra charge. You will be advised of this.

6. Expectations of you

We expect you to work with us to achieve the desired results of your project. That includes, but is not limited to, providing access and being available to provide timely feedback. You also agree to check for any errors or bugs. While we take care to ensure our work is error-free, it is your responsibility to notify us of any errors or omissions before the finalisation of your project. Notifying us of an error or omission after your project has closed will incur a separate fee.

7. Self-promotion

You explicitly grant permission for us to use the work or its final components for self-promotion, such as through email marketing, social media, a website, or other means of communication.

8. Confidentiality

We respect your privacy. All information is provided to us solely for the purpose of completing the work. We will not pass on your sensitive information to any
third party outside of this work, except if required by law. You may receive updates from us directly, including new resources, news, and offers, sent to your email address. You can unsubscribe anytime if you no longer wish to receive these communications. We adhere to the Australian Privacy Principles of the Privacy Act 1988 (Cth).

9. Invoices and payment

Invoices are to be paid in Australian Dollars (AUD). Payment is accepted by credit card using Stripe or via bank transfer. Invoices are due within 7 days from the issue date or at the point of purchase. If an invoice is not paid by the due date, a 10% late payment fee will be applied to the total invoice amount for each 28 days the invoice is late. If the invoice is not paid within four weeks or there is no response, we reserve the right to reschedule the work and utilise a debt collection service or agency. We will terminate the project if no negotiation is made within 60 days and no payment is received. Failure to make timely payments may result in your business being listed as a credit default, which can negatively impact your credit score for up to 5 years.

10. Consultations

Unless agreed upon otherwise, any consultation is charged at the hourly rate displayed on our website, form or invoice. Services based on training or requiring a recording will incur a higher charge. Phone or video calls made to us or our team are subject to charges.

11. Withdrawal of services

We reserve the right to withdraw any services at any time with a full or partial refund of your deposit.

12. Cancellation

Your invoice must be cancelled within three business days of approval. If the project is cancelled after this date, you will be charged the fees incurred from the services already undertaken.

13. Collection and Disclosure of Personal Information (Privacy Policy)

We may receive and store the personal information you enter into our website, provide to us directly or give to us by other means. You may provide basic information, such as your name, phone number, address, and email address, to enable us to send information, provide updates, and process your product or service order. We may collect additional information at other times, including but not limited to when you provide feedback or information about your personal, business, content, email preferences, survey answers, promotions, financial or credit card information, or communicate with our team. We respect and value diversity and opinions. We would never request any information that would disclose your political or religious beliefs, confidential health, sexual orientation, race or ethnicity, trade union membership, lobby group, association or criminal records. If you provide us with this information, we will treat it with high confidentiality. You are under no obligation to share this information with us.

By providing us with personal information, you consent to the terms and the types of disclosure covered by this Policy.

How we collect your personal information

Your personal information may be collected electronically, over the phone, or in person when you access our website and when we provide services to you. We may also receive personal information from third parties. If we do, we will protect it as set out in this Policy.

How we use your personal and business information

We may use the personal information we collect from you to provide you with information and updates about our services and to enhance our products and services. For example, but not limited to, we may store, collect, and analyse your website analytics data to aggregate this information and anonymously report benchmarking results, helping to compare GA4 data and performance. The aggregated anonymous data or benchmarks may be published on our website or marketing materials, such as social media or email marketing.

How we contact you

We can contact you via telephone, in-person, email, SMS, live chat, social media or other channels such as through the post.

Disclosure of your personal information

We may disclose your personal information to any of our employees, officers, contractors, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes of the work involved. We may need to disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, during a legal proceeding or in response to a request from a law enforcement agency. We may also use your personal information to protect our business, our customers, or the copyright, trade marks, legal rights, property, or safety of third parties.

Location of Disclosure

Information we may collect from time to time may be stored and processed, and then transferred to parties outside of Australia. These may include, but are not limited to, Asia Pacific and Ukraine. If there is a change of control in our business, including a sale, transfer, or disposition of our business assets, we reserve the right to transfer, to the extent permissible under law, our user databases, along with the personal and non-personal information contained in these databases. The information may be disclosed to potential purchasers under an agreement to maintain confidentiality. We would seek only to disclose information in good faith and where required by any of the above circumstances.

Security of personal information

We are committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have established suitable physical, electronic, and managerial procedures to safeguard and secure information, protecting it from misuse, interference, loss, and unauthorised access, modification, and disclosure. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information you transmit or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner inconsistent with this Policy.

Payment gateways

We accept payments through third-party websites and accounting software. The gateways are supported both online and offline for credit and debit card transactions. Stripe and their respective third parties process online credit card and debit card transactions for merchants, providing a safe and secure way to collect recurring and one-off payments. All transactions are performed using the Stripe payment gateway and their third-party tools. We or any third-party tool cannot fully view your credit or debit card details. All transactions are encrypted and performed under a Secure Sockets Layer (SSL) certificate. Stripe is an authorised third-party processor for all major Australian banks. For more information, visit Stripe and your financial institution’s website.

Access to your Personal Information

You may request details of the personal information that we hold about you under the Privacy Act 1988 (Cth). A small administrative fee may be payable for providing this information. If you would like a copy of the information we hold about you or believe that any information we hold is inaccurate, outdated, incomplete, irrelevant, or misleading, please email us at hello@raypastoors.au. You are responsible for ensuring we have the correct and updated details for you. We reserve the right to refuse to provide you with information we hold about you in certain circumstances set out in the Privacy Act.

Complaints

If you have any complaints about your privacy, send them to hello@raypastoors.au. We take complaints seriously and will respond shortly after receiving written notice of your complaint.

14. Use of our website or third-party websites

When visiting our website (raypastoors.au), we may collect certain information such as browser type, operating system, website visited before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our website so we can improve our service and website experience. We may use cookies on our website. Cookies are small files that a website uses to identify you when you return to the site and store details on your usage. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies. You can reject cookies by changing your browser settings. However, this may prevent you from fully utilising our website. Our website may use cookies to analyse traffic and provide a better visitor experience. We may also use cookies to serve you relevant ads through third-party services, such as Google Ads, LinkedIn, Facebook, and other channels. These ads may appear on this website or other sites you visit.

Links on our website and content

Our website or marketing materials, such as email or social media, may have links to other websites that are not owned, affiliated with, or controlled by us. These links are for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement or approval of these websites. We are not responsible for the privacy practices, operations, or experiences of other websites. We encourage you to be aware of the terms and privacy policies of websites that collect personally identifiable information when you leave our website.

Content and information

Content on our website and marketing materials is provided for general purposes only. All information is provided as a suggestion only. The information provided should not be considered as advice. You must obtain professional advice before taking, refraining from or acting on any information we provide. We are not liable and not responsible for any action or inaction you take based on the content of our materials, whether online or offline. Our site is based on information relevant to Australia. Although we make reasonable efforts and care to update information on our website and materials, we make no warranty, guarantee, or representation, express or implied, that the content on this website or our marketing materials is free from errors, omissions, accurate, or up to date.

15. Australian Consumer Law

We comply with the Australian Consumer Law for goods and services. Your service is non-exchangeable and non-refundable if the service or good has already been carried out or if it is not in line with our terms of service, including cancellation periods.

16. Intellectual Property

All materials we share with, display on, or promote on our website or marketing and service materials are owned and protected by copyright. You agree not to repurpose, reuse, re-engineer, or reproduce these materials without our written explicit permission.

17. Liability

We accept no responsibility or liability for any loss or damage (including indirect or consequential loss) related to the access or use of our website or services, including the use or misuse of the information provided. While we take reasonable care and precautions, we do not guarantee that this website or any of its files, attachments, or materials are virus—or malware-free. You are responsible for protecting your information and devices from any risks online with suitable software or browser protections.

 

18. The laws of the State of Victoria, Australia, govern these terms.